Opening For IT Application Support

From 8 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

  • Must have experience of having implemented at least Three Full Cycle Application Stack

Deployment project in large Hospitals.

  • Must have Hands-On experience on at least Three Hospital Information System / PACS-RIS

products and associated systems

  • Multi Lingual spoken & written skill sets
  • Good Communication Skills MIS & Reporting, Project Management, Collaboration

Applications & Tools

  • Basic knowledge of Database Structures and should be able to do basic scripting for better

services delivery to clients

  • Good Communication & Teaching Skills for managing End User Trainings and preparation

of Training Documents

  • Track the incidents to conclusion in line with SLAs and quality standards
  • Manage critical business users incidents, associated to customer communication, activities

and any appropriate escalations

  • Provide information about incidents analysis and KPIs
  • Build a knowledge and train new members on the implementation and support front
  • Build services relationship with customers and conduct service reviews for key customers.

Review performance reports, service improvements, service quality and processes

  • Provide management and performance reports. Senior lead must guide new joiner or

existing members to manage and delivery their KRA

  • ITIL Certified personnel would be preferred
  • Medical / Clinical background preferred specifically for the HIS


Drive internal technology adoption across operations, support and delivery through identification

and integration of best-of-breed solutions in an agile manner.

Strategize, implement and manage a portfolio of applications required for the above.


  • Coordination with Client & preparation of customization needs
  • Performing the GAP / fitment analysis of client requirements.
  • Given training to different user groups like consultants, Administrators, Nurses,

technicians, Cashier, finance

  • Technical & Functional Support to the Power / End users.
  • Troubleshooting and testing the application through various test cases.
  • Publishing of Issue trackers to support & development teams
  • Regular progress review meetings with client, offshore teams. Publishing of MOM.
  • Getting Implementation signoff and smooth transition of project to support.
  • Basic trouble shooting and managing the live environment during Go Live.
  • Clinical Data setup
  • Providing the required test data for the developers in order to fix the defects.
  • Execute the implementation from data gathering, training to go-live, support and


  • Liaison between the product, helpdesk and hospital users to ensure a smooth transition
  • Ensure documentation of processes, procedures, milestones and sign-offs
  • Develop SOPs, templates, guidelines and a complete knowledge repository for

implementation and training

  • Providing the required test data for the developers in order to fix the defects.
  • Assigned the tasks of tracking defects found at software release phase and develop test

data to be used in software development life cycle.

  • Support the End Users on their Client Computing Issues
  • B tech, M tech
  • Roles and Responsibilities

PACS-RIS & Others, HIS

Desired Candidate Profile

B tech, M tech

Perks and Benefits

Role:Technical Lead

Salary: Not Disclosed by Recruiter

Industry:Medical Services / Hospital

Functional Area:Engineering - Software

Role Category:Software Development

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Any Specialization

Company Profile

Jehangir Hospital

Jehangir Hospital was established in 1946. It began as Jehangir Nursing Home when its founders, Sir Cowasji Jehangir and Lady Hirabai Jehangir, invited the eminent Dr. Edul jee H. Coyaji to set up a facility to offer personalized care of high quality at an affordable price to the people of Poona. On the 6th of February, 1946, it became the city's first significant private hospital with only a few beds.

Company Info
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Contact Company:Jehangir Hospital